QUALITY MANAGEMENT SYSTEM

Diamond Information Systems (Diamond) is a ISO-9001-2008 Certified Company.

At Diamond, our fundamental objective is to understand the needs of our clients, and then meet or exceed those needs without exception.

Diamond is committed to providing cutting-edge and cost-effective solutions to clients’ business needs, while striving to continually improving its business processes, and ensuring compliance with all required legal and statutory requirements.

To this end, effective August 2009, Diamond achieved certification under the ISO 9001-2008 standard.   Our QMS covers processes related to Program Management, Information Technology Strategy and Planning, Data Management and Warehousing, Enterprise Architecture, Software Development and Professional Engineering Services, and Web Content Management. 

This certification demonstrates our commitment to ensuring high levels of customer satisfaction and provides the following benefits: 

• Customer needs are better understood as customer feedback is sought, received and analyzed.
• Well defined and documented processes that provide consistent and high-quality service to our customers.
• All customer engagements are governed by the QMS that provides the mechanism for reviewing goals and performance on an on-going basis.
• Improved internal communications, leading to better employee motivation and morale.